mb333 Privacy Policy — How We Handle Your Data

Introduction

mb333 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of every user who accesses or uses the mb333 website at mb333.app. This Privacy Policy ("Policy") sets out in plain terms what personal data we collect from you, the purposes for which we process that data, the circumstances in which we may share it with third parties, how long we retain it, and the rights available to you in relation to your personal data. This Policy should be read alongside our Terms and Conditions, which together constitute the full agreement between you and mb333 regarding your use of the platform.

By registering an account, making a deposit, placing a wager, or otherwise using any service offered on mb333, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not consent to the terms of this Policy, you should not use the mb333 platform. mb333 is intended exclusively for adults aged 21 and above who are residents of Bangladesh.

1. Information We Collect

mb333 collects personal data from you in the following categories. We collect only the data that is necessary for the specific purposes described in this Policy, in line with the principle of data minimisation.

2. How We Use Your Information

We use the personal data we collect for the following specific purposes. We do not use your data for any purpose that is incompatible with the purposes listed below without obtaining your explicit consent first.

• To create, manage, and administer your mb333 account, including processing your registration and performing identity and age verification as required.
• To process deposits and withdrawals through your registered mobile money service (bKash, Nagad, Rocket, or Upay) and to maintain accurate financial records of all transactions.
• To deliver the gaming and betting services you have requested, including making games available, settling bets, and crediting winnings to your account balance.
• To prevent and detect fraud, money laundering, bonus abuse, and other prohibited activities, and to fulfil our obligations under applicable anti-financial-crime regulations.
• To provide customer support, respond to your queries and complaints, and maintain records of support interactions for quality assurance purposes.
• To send you service-related communications, including important account notifications, transaction confirmations, and updates to our Terms or Privacy Policy where required by law or where material changes have been made.

3. Legal Basis for Processing

mb333 processes your personal data on the following legal grounds, depending on the nature of the data and the specific purpose of processing:

• Contractual necessity — processing your account registration data, financial transaction data, and game activity data is necessary to perform the contract between you and mb333 (i.e., to provide the services you have agreed to use).
• Legal obligation — processing identity verification data, transaction records, and fraud-prevention data is necessary to comply with applicable laws and regulatory requirements, including those related to anti-money laundering and age verification.
• Legitimate interests — processing technical data and usage data to maintain platform security, prevent fraud, and improve the quality and reliability of our services, where those interests are not overridden by your privacy rights.
• Consent — where we send you optional marketing communications or use non-essential cookies, we will obtain your explicit consent beforehand. You may withdraw that consent at any time by contacting us at [email protected].

4. Data Sharing and Disclosure

mb333 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We do not share your data with advertisers or data brokers. We share your personal data with third parties only in the following limited circumstances, and only to the extent necessary for the specified purpose:

Where mb333 engages third-party service providers to assist in delivering the platform (such as payment processors, fraud prevention services, or technology infrastructure providers), those providers are given access only to the data strictly necessary to perform their contracted function and are bound by confidentiality obligations.

• Payment processors — we share transaction-specific data with bKash, Nagad, Rocket, and Upay as required to process deposits and withdrawals on your behalf.
• Legal authorities — we may disclose your personal data to law enforcement, regulatory bodies, or courts where we are required to do so by applicable law, court order, or regulatory direction.
• Fraud and security services — we may share data with third-party fraud detection and prevention services where we have identified or reasonably suspect prohibited conduct involving your account.

5. Cookies and Tracking Technologies

mb333 uses cookies and similar tracking technologies to operate the platform reliably, maintain your session while you are logged in, remember your preferences, and analyse platform usage in aggregate to improve our services. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies do not contain executable code and cannot be used to access other files on your device.

mb333 uses the following categories of cookies: (a) Strictly necessary cookies, which are required for the platform to function and cannot be disabled without breaking core functionality such as account login and session management; (b) Analytical cookies, which help us understand how users interact with the platform in aggregate, allowing us to identify and fix technical issues and improve usability; and (c) Functional cookies, which remember choices you have made (such as language preference) to provide a more personalised experience.

6. Data Retention

mb333 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice, this means the following: account data and financial transaction records are retained for a minimum of seven years following account closure to meet financial record-keeping obligations; KYC and identity verification documents are retained for a minimum of five years following account closure in accordance with anti-money laundering requirements; support interaction records are retained for three years following the closure of the relevant support ticket.

When your personal data is no longer required for any of the purposes listed above and no legal obligation requires its continued retention, mb333 will securely delete or irreversibly anonymise the data. You may request the deletion of your personal data at any time by contacting [email protected], subject to any overriding legal or regulatory retention requirements that may apply to your specific account data.

7. Your Rights Over Your Personal Data

Subject to applicable law and any overriding legal or regulatory obligations, you have the following rights in relation to the personal data mb333 holds about you:

• Right of access — you may request a copy of all personal data mb333 holds about you, along with information about how it is being used.
• Right to rectification — if any personal data mb333 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed.
• Right to erasure — in certain circumstances, you have the right to request that mb333 delete your personal data. This right does not apply where retention is required by law.
• Right to restrict processing — you may request that mb333 restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data.
• Right to withdraw consent — where processing is based on your consent (for example, optional marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact mb333 support in writing at [email protected], clearly identifying yourself and the right you wish to exercise. We will respond to all valid requests within a reasonable timeframe and will inform you if we are unable to fulfil a request and the reason why.

8. Data Security

mb333 implements appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. All connections to the mb333 platform are secured using SSL (Secure Sockets Layer) encryption, which protects data in transit between your device and our servers. Access to personal data within the mb333 organisation is restricted on a strict need-to-know basis and is subject to confidentiality obligations.

While mb333 takes reasonable precautions to safeguard your data, no internet-based platform can guarantee absolute security against all possible threats. You are responsible for keeping your account login credentials secure and for notifying us promptly if you believe your account has been compromised. Please do not share your account password with mb333 support staff or with any other person — mb333 staff will never ask for your password.

9. Children and Minors

mb333 is strictly an adult platform. We do not knowingly collect personal data from any person under the age of 21. Our registration process requires users to confirm their age and to provide identification for verification purposes. Where mb333 becomes aware that personal data has been collected from a person under the age of 21, we will immediately close the associated account, delete or anonymise the collected data to the extent permitted by law, and where applicable, return any funds to the verified payment source. If you believe a minor has registered on mb333, please contact us immediately at [email protected].

10. Changes to This Privacy Policy

mb333 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data collection or a new purpose for processing — we will provide advance notice via the platform. The date of the most recent update is displayed at the top of this page. Your continued use of mb333 following any update to this Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed of how mb333 protects your data.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way mb333 handles your personal data, please contact our support team at: [email protected]

Available 24/7 — Bangladesh Standard Time (UTC+6). Please include your registered mobile number and a brief description of your query in all communications.